KNOWLEDGE MANAGER

Knowledge Manager allows you to share information from your website or Intranet with an enterprise-grade knowledge base, reducing customer support, improving staff productivity and eliminating time wasted searching for information across disparate systems such as shared folders and paper documents.

Knowledge Manager can be used to:

• Reduce in-bound customer support. The web-based self help interface makes it easy for customers to find answers to their own problems instead of submitting emails or calling your support department. Your knowledge base can also be integrated into your contact/support forms to provide instant answers to customer's questions as they type, reducing support even further.
• Share company documents and procedures. Whether your staff are in one physical location or one hundred, Knowledge Manager makes it easy for them to share, search, rate and print company documents, procedures and more. Forget email or network fileservers - now everyone has access to the same single version of a document from the same location.
• Eliminate staff training time. By providing new staff members with a list of company-wide policies, procedures and how-to guides to read in your knowledge base, they can be up and running quicker. You reduce staff training time significantly and give new staff members a "hands on" approach to learning.

Features to reduce customer support:

• A completely web-based self-help system.
• Categorize information by area, product, etc.
• Built-in feedback loops help your staff improve knowledge items based on customer input.
• Customers can store their own favorites list.
• Popular search terms make it easy to find help fast and many more features.
• Active Response System integrates into any website form.
• Customers can easily search knowledge items and attachments (Microsoft Office and PDF).
• RSS feeds allow customers to instantly see new knowledge items.
• Glossary of terms to define technical words for customers.

Please feel free to contact us